If you purchase a presale item, or if your order contains a presale item, your order will not be fulfilled and processed until the date specified for presale items to be processed. Orders cannot be partially processed, if you would like all other items to be sent out before the estimated dispatch for Presale items, you will need to place them in a separate order.
HOW TO USE
Directions: First adjust the heat setting to 122ºF and warm up the wig case 10-15 minutes in advance. Wash your wig or extensions and wipe the hair down gently with a towel. Next, add your favorite conditioner or treatment to the hair piece and place treated hair piece into the 2-in-1 thermal wig bag (PLEASE MAKE SURE PUT THE WET HAIR IN, BUT NO WATER IN). Close the case and adjust the heat setting to 149ºF. After 20 minutes, please remove the wig from the case and rinse. Next, air or blow dry the wig. Lastly, you may install and style as usual.
ATTENTION
Please do not submerge the carrier case under water. Keep out of reach of children.
PROTECTIVE FUNCTION
When the temperature reaches 185ºF or the time reaches 60mins, the thermostat automatically disconnects the power supply, avoids high temperatures and generates hidden problems.
The specific shipping and delivery time will be based on the time provided by the shipping carrier. If you want an estimated time, you can our customer service email for an inquiry.
Exchange & Return Policy
We understand that sometimes a wig may not be suitable for a customer, or a mistake is made while ordering, which is why we provide a comprehensive and fair exchange and return policy:
We are more than happy to accommodate exchanges and returns of lace wigs that have not been cut, tampered or altered. Since human hair wigs are a hygienic hair product. We take matters of hygiene and public safety seriously, due to this we do not allow used items to be returned for the safety of all of our clients.
Please within 14 days once received. (Beyond 7 business days, we do not offer free exchange or free return service. And please maintain contact during this period)
All wigs except for cap construction and cap size can be freely exchanged (In the event the customer made an error in choosing cap construction or cap size,we may charge a $30 restocking and handling fee.)
Custom wigs will be charged for the marking of this merchandise if they want to return this wig , please contact customer service for more details.
We only provide one -time complimentary exchange service, a $30 restocking and handling fee will be charged for the second exchange.
For wigs of non-serious quality problems, the customer accounts for the return shipping cost.Clearance wigs are not eligible for return or exchange
