Exchange & Return Policy

We understand that sometimes a wig may not be suitable for a customer, or a mistake is made while ordering, which is why we provide a comprehensive and fair exchange and return policy:

• We are more than happy to accommodate exchanges and returns of lace wigs that have not been cut, tampered or altered. Since human hair wigs are a hygienic hair product. We take matters of hygiene and public safety seriously, due to this we do not allow used items to be returned for the safety of all of our clients.
• Please within 14 days once received. (Beyond 7 business days, we do not offer free exchange or free return service. And please maintain contact during this period)
• All wigs except for cap construction and cap size can be freely exchanged (In the event the customer made an error in choosing cap construction or cap size,we may charge a $30 restocking and handling fee.)
• Custom wigs will be charged for the marking of this merchandise if they want to return this wig , please contact customer service for more details.
• We only provide one -time complimentary exchange service, a $30 restocking and handling fee will be charged for the second exchange.
• For wigs of non-serious quality problems, the customer accounts for the return shipping cost.Clearance wigs are not eligible for return or exchange